hawkbets Privacy Policy

1 Introduction

hawkbets ("hawkbets," "we," "us," or "our") is committed to protecting the privacy and personal data of all individuals who access or use the hawkbets platform at hawkbets.net (the "Platform"). This Privacy Policy describes how hawkbets collects, uses, stores, shares, and protects your personal information when you register an account, make deposits, place bets, or otherwise interact with the Platform.

This Privacy Policy applies to all users of the hawkbets Platform, including registered players, visitors, and any person whose personal data is processed by hawkbets in connection with the provision of its services. By accessing the Platform or creating a hawkbets account, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

This Privacy Policy should be read together with the hawkbets Terms & Conditions, which govern your use of the Platform. Capitalized terms not defined in this Privacy Policy have the meanings given to them in the Terms & Conditions.

2 Data Controller

For the purposes of the Data Privacy Act of 2012 and its Implementing Rules and Regulations, hawkbets acts as the personal information controller in respect of the personal data it collects and processes in connection with the operation of the Platform and the provision of its services to players in the Philippines.

As personal information controller, hawkbets determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently in accordance with applicable Philippine privacy laws and regulations.

3 Personal Data We Collect

hawkbets collects the following categories of personal data from players and Platform users. The specific data collected depends on the nature of your interaction with the Platform and the services you use.

hawkbets does not intentionally collect sensitive personal information beyond what is strictly necessary for identity verification and regulatory compliance. Where sensitive personal information is collected — such as government ID numbers — it is handled with the highest level of security and access controls.

4 How We Collect Your Data

hawkbets collects personal data through the following means:

• Direct Collection: Information you provide when registering a hawkbets account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated Collection: Technical and usage data collected automatically when you access the Platform, including through cookies, web beacons, log files, and similar tracking technologies.
• Third-Party Sources: Identity verification data from KYC service providers; fraud and risk data from anti-money laundering screening services; payment data from GCash, PayMaya, BPI, BDO, and Metrobank in connection with your transactions.
• Regulatory Sources: Information received from PAGCOR or other Philippine regulatory authorities in connection with licensing, compliance, or investigation requirements.

5 How We Use Your Personal Data

hawkbets uses the personal data it collects for the following purposes:

• Account Management: To register, verify, and maintain your hawkbets player account, including processing KYC verification and managing account security.
• Service Delivery: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, and Metrobank; to settle bets and winnings; and to provide access to all hawkbets games and features.
• Regulatory Compliance: To comply with PAGCOR licensing requirements, Philippine anti-money laundering laws, and other applicable legal and regulatory obligations, including mandatory reporting to authorities.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, money laundering, and other prohibited conduct on the Platform.
• Responsible Gaming: To monitor player activity for signs of problem gambling and to administer responsible gaming tools including deposit limits, cooling-off periods, and self-exclusion.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance through live chat and email support channels.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have provided your consent to receive such communications. You may opt out at any time.
• Platform Improvement: To analyze usage patterns, conduct internal research, and improve the features, performance, and user experience of the hawkbets Platform.
• Legal Proceedings: To establish, exercise, or defend legal claims in connection with your use of the Platform.

hawkbets will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise required by applicable law.

6 Legal Basis for Processing

hawkbets processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary for the performance of the contract between you and hawkbets — specifically, the Terms & Conditions governing your use of the Platform. This covers account registration, transaction processing, and service delivery.
• Legal Obligation: Processing is required to comply with hawkbets's legal and regulatory obligations under Philippine law, including PAGCOR licensing requirements and anti-money laundering regulations.
• Legitimate Interests: Processing is necessary for the legitimate interests of hawkbets, including fraud prevention, platform security, and service improvement, provided such interests are not overridden by your rights and interests.
• Consent: For marketing communications and certain non-essential data processing activities, hawkbets relies on your freely given, specific, informed, and unambiguous consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

7 Data Sharing & Disclosure

hawkbets does not sell, rent, or trade your personal data to third parties for their own marketing purposes. hawkbets may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Privacy Policy:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, for the purpose of processing your deposits and withdrawals.
• KYC and Identity Verification Providers: Third-party identity verification services engaged by hawkbets to conduct KYC checks and document verification in compliance with regulatory requirements.
• Fraud Prevention and AML Services: Anti-fraud and anti-money laundering screening providers who assist hawkbets in detecting and preventing financial crime on the Platform.
• Technology and Infrastructure Providers: Cloud hosting, data storage, and IT service providers who process data on behalf of hawkbets under strict data processing agreements.
• Regulatory Authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other Philippine government agencies, where disclosure is required by law or regulatory mandate.
• Law Enforcement: Philippine law enforcement agencies, where disclosure is required by a valid court order, subpoena, or other lawful process.
• Professional Advisors: Legal counsel, auditors, and other professional advisors engaged by hawkbets, subject to confidentiality obligations.

All third parties with whom hawkbets shares personal data are required to handle such data in accordance with applicable privacy laws and are prohibited from using it for any purpose other than those specified by hawkbets.

8 Cookies & Tracking Technologies

hawkbets uses cookies and similar tracking technologies to enhance your experience on the Platform, maintain session security, and gather analytics data. The following types of cookies are used:

• Strictly Necessary Cookies: Essential for the operation of the Platform, including session management, login authentication, and security functions. These cookies cannot be disabled without affecting Platform functionality.
• Performance Cookies: Used to collect anonymized data about how players use the hawkbets Platform, including pages visited and features used, to help us improve performance and user experience.
• Functional Cookies: Used to remember your preferences, such as language settings and display options, to provide a more personalized experience on the Platform.
• Analytics Cookies: Used to analyze aggregate usage patterns and Platform performance. Data collected through analytics cookies is anonymized and does not identify individual users.

hawkbets does not use cookies to serve third-party advertising or to track your activity on websites other than hawkbets.net.

9 Data Retention

hawkbets retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

The following general retention periods apply:

• Account Data: Retained for the duration of your active hawkbets account and for a minimum of five (5) years following account closure, in accordance with PAGCOR licensing requirements and Philippine anti-money laundering regulations.
• Transaction Records: Financial transaction records are retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act of 2001 and its amendments.
• KYC Documents: Identity verification documents are retained for a minimum of five (5) years following account closure or the completion of the relevant transaction.
• Communications Data: Customer support records and correspondence are retained for three (3) years from the date of the last interaction.
• Technical and Usage Data: Log files and usage data are retained for up to twelve (12) months, after which they are anonymized or deleted.

Upon expiry of the applicable retention period, hawkbets will securely delete or anonymize your personal data in accordance with its data disposal procedures, unless retention is required by a specific legal obligation or ongoing legal proceedings.

10 Data Security

hawkbets implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the hawkbets Platform
• Encryption of sensitive data at rest, including financial information and KYC documents
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis
• Regular security audits, vulnerability assessments, and penetration testing
• Multi-factor authentication for administrative access to hawkbets systems
• Secure data centers with physical access controls and environmental safeguards
• Staff training on data privacy and security best practices

While hawkbets takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your hawkbets account credentials and for ensuring the security of the devices you use to access the Platform.

11 Your Data Subject Rights

Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by hawkbets:

• Right to Be Informed: The right to be informed of how your personal data is being collected and processed, as set out in this Privacy Policy.
• Right of Access: The right to request a copy of the personal data hawkbets holds about you, along with information about how it is being processed.
• Right to Rectification: The right to request correction of any inaccurate or incomplete personal data hawkbets holds about you.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal and regulatory retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated.

12 Children's Privacy

The hawkbets Platform is strictly intended for adults aged 21 years and above. hawkbets does not knowingly collect, process, or store personal data from individuals under the age of 21. The minimum age requirement is a mandatory condition of registration and is enforced through KYC verification procedures.

If hawkbets becomes aware that personal data has been collected from an individual under the age of 21 without appropriate parental or guardian consent, hawkbets will take immediate steps to delete such data and close the associated account. Any funds held in such an account will be handled in accordance with applicable regulatory requirements.

13 International Data Transfers

hawkbets primarily processes and stores personal data within the Republic of the Philippines. In certain circumstances, personal data may be transferred to or processed by service providers located outside the Philippines — for example, cloud infrastructure providers or KYC verification services operating in other jurisdictions.

Where personal data is transferred outside the Philippines, hawkbets ensures that appropriate safeguards are in place to protect your data in accordance with the Data Privacy Act of 2012. These safeguards may include:

• Data processing agreements incorporating standard contractual clauses approved by the National Privacy Commission
• Transfers to jurisdictions that have been assessed as providing an adequate level of data protection
• Binding corporate rules or other approved transfer mechanisms where applicable

By using the hawkbets Platform, you acknowledge and consent to the transfer of your personal data to service providers outside the Philippines where necessary for the provision of hawkbets services, subject to the safeguards described above.

14 Updates to This Privacy Policy

hawkbets reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or regulatory requirements. When material changes are made, hawkbets will notify registered players by posting a prominent notice on the Platform or by sending a notification to the email address associated with your account.

The updated Privacy Policy will take effect on the date indicated at the top of the document. Your continued use of the hawkbets Platform after the effective date of any update constitutes your acceptance of the revised Privacy Policy. If you do not agree to the updated Privacy Policy, you must cease using the Platform and may request account closure by contacting our support team.

hawkbets recommends that you review this Privacy Policy periodically to stay informed about how we protect your personal data. The current version of the Privacy Policy is always available on this page.

15 Contact & Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way hawkbets handles your personal data, please contact our Data Protection Officer through the following channels:

• Live Chat: Available 24/7 through your hawkbets account dashboard — the fastest way to reach our team
• Privacy Email: [email protected]
• General Support: [email protected]

hawkbets will acknowledge all privacy-related inquiries within two (2) business days and will endeavor to resolve complaints within fifteen (15) business days of receipt. For complex matters, we will keep you informed of progress throughout the resolution process.

hawkbets is committed to resolving all privacy concerns fairly and transparently. We take every data privacy complaint seriously and will work with you to reach a satisfactory resolution.